Mill Street South Holdings Inc. (operating as Port Hope Suites) (“COMPANY”, “PORT HOPE SUITES”, “WE”, “US” or “OUR”) takes steps intended to meet privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada. This statement does not apply to information about our employees or to information that is not personal information.
The Company and its agents and representatives collect personal information in a number of circumstances in the course of operating and managing a hotel and hospitality business.
At Port Hope Suites we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Personal information we collect includes:
Important Note on Personal Information Storage: We are committed to minimizing the storage of sensitive personal data. We only store your booking dates, name, phone number, and email address for reservation and communication purposes. We do not store sensitive financial information, such as your full credit card number or CVV code, on our servers.
Third-Party Data Storage for Operations: For the efficient management of our business, some of our marketing and general operational content is stored and managed on Notion.so. Furthermore, many of our bookings are handled through third-party platforms such as Airbnb, Vrbo, Expedia, Booking.com and OwnerRez. When you make a reservation through these services, certain customer data (such as your name, contact information, and booking details) is collected and stored by these platforms in accordance with their respective privacy policies and terms. We encourage you to review the privacy policies of these third-party services.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
By making a reservation or by using our services.
By providing it to us in communications regarding service delivery such as comment cards.
By providing the information to us by participating in a marketing initiative.
By visiting or interacting with our website.