Mill Street South Holdings Inc. (operating as Port Hope Suites) (“COMPANY”, “PORT HOPE SUITES”, “WE”, “US” or “OUR”) takes steps intended to meet privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada. This statement does not apply to information about our employees or to information that is not personal information.
The Company and its agents and representatives collect personal information in a number of circumstances in the course of operating and managing a hotel and hospitality business. Personal information we collect includes:
At Port Hope Suites we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
When making a reservation or using Port Hope Suites Hotels services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, email address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. You may wish to have your purchase of our services recognized in a third party's loyalty program with which we have a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria. To assess your eligibility and process your reservation correctly, we may need to collect additional information at the time of booking such as your date of birth.
All hotels that are managed by Port Hope Suites are required to agree to abide by the terms of this Privacy Protection Policy.
From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Port Hope Suites may use the information you provide to send you offers and information about Port Hope Suites Hotels services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to us which will manage the distribution.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to [email protected], using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.